Privacy Policy

Presence (“Presence,” “we,” “us”) is a product of Sandhill Labs LLC. Presence helps local businesses manage their Google Business Profile: reading and drafting replies to reviews, publishing posts, keeping profile information accurate, and tracking local search performance. This policy explains what we collect, how we use it, and the choices you have.

Information we collect

• Account information. Your name and email address when you create an account or sign in with Google.
• Google Business Profile data. When you connect your Google account and grant access, we access, through Google’s APIs, the business locations you manage and their reviews, replies, posts, photos, business information, and performance metrics.
• Content you create in Presence. Draft replies, posts, settings, and approvals, and a log of the actions Presence takes on your behalf.
• Your customers’ contact details. If you use review requests, the names and email addresses of the customers you choose to ask for a review. See “Information about your customers” below.
• Billing information. If you subscribe, your payment is processed by our payment provider (Stripe). We receive limited billing details such as the last four digits and status of your card. We do not store full card numbers.
• Usage data. Basic, privacy-preserving logs needed to operate and secure the service, including IP addresses, which we use briefly to prevent abuse.

How we use information

• To display your Google Business Profile, reviews, and performance inside Presence.
• To generate draft replies, posts, and suggestions. Drafting is performed using Anthropic’s Claude API. Your content is sent to that API only to produce a draft and is not used by us or by Anthropic to train models.
• To publish changes to your Google Business Profile only when you, or an approver you designate, authorize them.
• To send review-request emails, on your behalf, to the customers you choose, as described below.
• To secure, maintain, and improve the service.

Information about your customers

Businesses can use Presence to email their own customers and ask for a Google review. When they do, the business gives us its customers’ names (optional) and email addresses, and we process that information on the business’s behalf, as its service provider, only to send that business’s review requests.

For each request, we store:

• the customer’s name, if provided, and email address;
• the business’s short note and the date it was sent;
• whether the customer clicked the review button. The button passes through a Presence link that records the click, then takes the customer to the business’s Google review page;
• whether a single reminder was sent.

We do not sell this information, use it for our own marketing, share it with other businesses, or contact these customers for any other purpose. Each business can email a given customer at most once every 30 days, plus one reminder.

Every review request includes an unsubscribe link. When a customer unsubscribes, that business can no longer email them through Presence. We keep the email address on a suppression list only to honor that choice.

Businesses confirm that they send requests only to people they have done business with. If you received a review request and have a question or want your information deleted, email support@heypresence.app.

Google user data and Limited Use

Presence’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We request the business.manage scope solely to manage the Google Business Profiles you connect. We do not use Google user data for advertising, we do not sell it, and we do not transfer it to others except as needed to provide the service you requested or as required by law.

How we share information

We do not sell your personal information. We share it only with these providers:

• Google, for Business Profile access you authorize.
• Anthropic, to generate drafts, as described above.
• Our hosting and database providers (Vercel, Supabase).
• Our email provider (Resend), for account and service email and for review requests businesses send to their customers.
• Our payment processor (Stripe), for subscriptions.
• Meta, to measure our own ads. Meta receives visits to our marketing pages and sign-up, trial, and subscription events, and, for people who sign up, a hashed email address (scrambled so it can't be read back). We never share review content, customer lists, or Google data with Meta.

These providers are bound to use the data only to provide their services to us. Meta handles ad measurement data under its own terms and privacy policy.

Storage and security

We store data on managed cloud infrastructure. Google access and refresh tokens are encrypted at rest and are never exposed to your browser or to other customers. Access to production data is limited to what is required to operate the service.

Cookies and browser storage

We use a small number of essential cookies and your browser’s storage to keep you signed in, protect sign-in against forgery, and remember your preferences in the app.

On our marketing pages (the homepage, the free profile check, these policies, and sign-up), and never inside the app, we use the Meta Pixel and Meta’s Conversions API to measure how our own ads perform. They set cookies that help Meta tell when someone who saw one of our ads visits, signs up, starts a trial, or subscribes. We also keep a cookie recording which ad or campaign first brought you to us. You can block these cookies in your browser, or adjust your ad preferences in your Facebook or Instagram settings.

Retention and deletion

We keep your data while your account is active. You can delete your account at any time in Settings, under Account. Deleting it revokes Presence’s access to your Google account and removes your stored data, including your Google tokens, activity log, and any customer information you provided for review requests, except where we are required to retain limited records by law. Anything already published to your Google Business Profile stays on Google. You can also request deletion by emailing support@heypresence.app, or revoke access directly at your Google Account permissions.

Your choices

You control what Presence publishes. By default, changes to your Google Business Profile require your approval before they go live. You can adjust automation settings, and you can disconnect at any time.

Communications

We contact you about your account and the service, for example onboarding, approvals, security notices, and reports. As the operator of Presence, we may also contact you about related products and services we offer, including custom software and automation work. You can opt out of these marketing communications at any time using the unsubscribe link or by emailing us. Account and service messages are not marketing and will still be sent while your account is active.

Changes to this policy

We may update this policy as the product evolves. We will post the updated version here and revise the effective date above. Material changes will be communicated by email where appropriate.

Contact

Questions about this policy or your data? Email support@heypresence.app. Presence is operated by Sandhill Labs LLC.